Returns and Refunds

Returns & Refund Policy — Carter Crafts

Last updated: 23/11/2025

Thank you for shopping with Carter Crafts! Because our products are produced on demand through our printing partner Printify, we only accept returns or issue refunds under specific circumstances explained below.

No Returns or Exchanges for Change of Mind

All items are custom-printed when your order is placed.
For this reason, we cannot accept returns or exchanges for:

  • Ordering the wrong size

  • Change of mind

  • Ordering the wrong item

  • Disliking the style or design

Please review all product details and size charts carefully before placing your order.

Damaged, Defective, or Misprinted Items

If your order arrives damaged, defective, or misprinted, we will replace it or provide a full refund at no cost.

You must contact us within 7 days of receiving your order and include:

  1. Your order number

  2. Clear photos showing the issue

  3. A short description of the problem

Once reviewed and confirmed, we will issue your replacement or refund.

Photo Evidence Requirement

Printify requires photo proof for all claims.
Your photos must clearly show:

  • The damaged area

  • The misprint

  • Or the incorrect item received

Claims cannot be processed without photographic evidence.

Lost Packages

If your package is lost in transit, we will open a claim with Printify on your behalf.
A replacement or refund will be issued once Printify confirms the loss.

Order Cancellations

Orders can be cancelled within 1 hour of purchase only.
After production begins, the order cannot be cancelled or changed.

Incorrect Shipping Address

If an incorrect shipping address is entered at checkout:

  • Carter Crafts is not responsible for failed delivery attempts.

  • If the package is returned to the print facility, it can be reshipped once the additional shipping cost is paid.

How to Request a Replacement or Refund

You can reach us at:

📧 Customer Support: support@cartercrafts.co.uk
📧 General Enquiries: info@cartercrafts.co.uk
📧 Sales Enquiries: sales@cartercrafts.co.uk

Please include:

  • Your order number

  • Photos of the issue

  • A brief description of the problem

We aim to reply within 24–48 hours.