Returns & Refund Policy — Carter Crafts

Last updated: 03/03/2026

At Carter Crafts, I take great pride in the quality of my 3D prints. Because each item is made to order specifically for you, I have the following policy regarding returns and exchanges.

The Maker’s Quality Standard

3D printing is an additive manufacturing process. Unlike mass-produced injection-molded plastic, 3D-printed items may have small cosmetic imperfections such as:

• Visible layer lines (a hallmark of the process).

• Minor stringing or support material residue.

• Slight color variations between batches.

These are not considered defects but are part of the unique character of 3D-printed products.

Returns & Exchanges

• Change of Mind: Because each item is printed to order, I cannot accept returns or exchanges if you simply change your mind about the product. Please double-check colors, sizes, and dimensions before finalizing your order.

• Damaged Items: If your item arrives broken or damaged due to shipping, please contact me within 48 hours of delivery. Include clear photos of the damaged item and the packaging it arrived in. I will happily send a replacement or issue a refund for damaged goods.

• Incorrect Orders: If you received the wrong color or model, please reach out immediately. I’ll make it right at no extra cost to you.

Cancellations

Since I often start printing shortly after an order is placed, I can only accept cancellations within 2 hours of the order being confirmed. After that, the materials have likely already been consumed for your print.

Contacting Support

If you have an issue, please send an email to support@cartercrafts.com with your order number and a description of the problem. I’m a human maker, not a giant corporation, and I’m committed to making sure you’re happy with your purchase!